Bank of America

Debuted with an intelligent virtual assistant named erica. “Erica” is a chatbot leveraging “predictive analytics and cognitive messaging” to provide financial guidance to the company’s over 45 million customers, and represents a key investment in mobile banking technology. It is designed to be accessible to clients 24/7 and perform “day-to-day transactions”, in addition to anticipating unique financial needs and helping customers to reach their financial goals by providing smart recommendations.

The company’s reported $3 billion innovation budget “to explore potential partnerships, discuss trends and solve some of today’s challenges” using the latest innovations in fintech.

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